INTRODUCTION
These are the terms and conditions for Access Points owned or operated by KARL LEGACY PLT such as www.cromok.my and all other websites, mobile applications, onboard media, blogs, phone, in person, social media and other places, and other online or wireless offerings, whether accessed via computer, mobile device or other technology.
This page together with the documents expressly referred to within it state the legal terms and conditions (“Terms”) under which you may use the Access Points and under which we offer and sell you any of the products (“Products”) available through the Access Points. By using any of the Access Points and/or placing an order for any Products you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Access Points.
These Terms will apply to any contract for the sale of Products by us to you (“Contract”). Please read through these Terms carefully before placing your order and retain a copy for future reference. Please note that before placing an order you will be asked to agree to these Terms.
Before you place an order, if you have any questions relating to these Terms, please contact our Customer Service department by e-mailing forevercromok@gmail.com, or call us on +6017-9816620 between 9.00am and 5.00pm (Monday to Friday, excluding weekends and public holidays).
We may revise these Terms at any time by updating this page. You should visit this page periodically to review the Terms because they are binding on you. Continued use of the Access Points constitutes your agreement to all such revised terms. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
INFORMATION ABOUT US
KARL LEGACY PLT is a Limited Liability Partnership registered in Malaysia under registration number LLP0024500-LGN and main trading address at Unit 10-01, Richmond Kiara 3, Jalan Kiara 3, Mont Kiara 50480 Kuala Lumpur.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
You will be guided through the process of placing an order by a series of simple instructions on the Access Points. Please take the time to read and check your order at each stage of the order process.
You will have the opportunity to review your order and to correct any errors before placing your order. You will find further instructions on the Access Points.
You complete and place your order by clicking on the button marked “Pay (Total Amount)”. After you place an order, you will receive an e-mail from us acknowledging that we have received your order and setting out the details of your order.
However, please note that this does not mean that your order has been accepted. Your order is an offer to purchase the Products and no contract exists between you and us for the sale of any Products at this point.
We will confirm our acceptance to you by sending you either an automated WhatsApp message, or SMS message or email message that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send to you the Dispatch Confirmation.
The Contract will be exclusively in the English language. We will not file a copy of the Contract.
In using any of the Access Points and/or by placing an order you warrant that you are legally capable of entering into a binding contract with us. You may only purchase Products from our websites if you are at least 18 years old.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on the Access Points, or because of our inability to obtain authorisation for your payment, we will inform you of this by e-mail without undue delay and we will not process your order. If you have already paid for the Products, we will refund you the full amount without undue delay.
DESCRIPTION AND PRICE OF PRODUCTS
We take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Access Points are correct at the time when the relevant information was entered onto our system. Although we aim to keep the Access Points as up to date as possible, the information, including the descriptions of Products, appearing on the Access Points at a particular time may not always reflect the position at the time you place your order.
The images of the Products on the Access Points are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer, tablet or mobile phone (your “Device”) will display those colours accurately to reflect the colour of the Products. Your Products may vary slightly from those images.
We offer a large number of Products on and through the Access Points. It is always possible that, despite our reasonable efforts, some of the Products available on and through the Access Points may be incorrectly priced. We cannot confirm the price of a Product until your order is accepted by us. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.
We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. We are not obligated to provide the Products to you at the incorrect price.
Prices for our Products may change from time to time, but changes will not affect any order that we have confirmed with a Dispatch Confirmation.
The price of a Product does not include delivery charges, which are payable by you in addition. Our delivery charges are as quoted in these Terms and they will be explained to you during the ordering process, and before you place your order.
PAYMENT
We use the services of a payment provider for all on-line purchases. Our payment provider partner is toyyibPay. When you place an order through the Access Points you will be re-directed to toyyibPay’s website in order to process your payment and enter your card details. At no time do we have access to your card details. All correspondence in respect of payment issues should be directed to toyyibPay. Visit www.toyyibpay.com for details.
PROMOTIONAL DISCOUNT
Offers and promotional discount codes offered by us are valid only for use as part of a purchase made through the Access Points and cannot be combined with other offers or applied to past purchases. Offers and promotional discounts are only available subject to their specific terms and conditions which will be shown on the Access Points.
SHIPPING / DELIVERY INFORMATION
All Product orders are shipped through courier partners. We aim to ship all orders to courier partners within 3-7 working days of receipt of your order (Monday to Friday between 9.00am and 5.00pm). Every effort will be made to dispatch the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible. Deliveries to Sabah and Sarawak will take an extra day or two to arrive. Please note these delivery charges are for Products purchased through the Access Points only.
ADDITIONAL INFORMATION
Delivery will be completed when the Products are delivered to the address given to us. If there is no one at the address to receive the Products, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the Products, or details of how to arrange an alternative delivery date.
RISK AND TITLE
From the completion of delivery to you, you will be responsible for the Products and for any loss or damage to them. You will become the owner of the Products once we have received payment in full, including all applicable delivery charges.
USE OF THE ACCESS POINTS
You agree to fully indemnify, and keep indemnified, us, our officers, directors, employees, agents and suppliers immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach by you of the use of these Terms or any other liabilities arising out of your use of the Access Points, or the use by any other person accessing the Access Points using your personal information.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You must notify us immediately if you know or suspect that anyone else knows your user identification code or password. We have the right to disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these Terms.
OUR ACCESS POINTS CHANGE REGULARLY
We aim to update the Access Points regularly, and may change the content at any time. If the need arises, we may suspend access to the Access Points, or close any or all of them indefinitely.
RELIANCE ON INFORMATION POSTED
While we use all reasonable endeavours to keep the information on the Access Points accurate and up to date, the material displayed on the Access Points is provided without any guarantees, conditions or warranties as to its accuracy.
Materials on the Access Points are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on any materials by any visitor to the Access Points or by anyone who may be informed of any of those materials.
YOUR INFORMATION
We process information about you in accordance with our Privacy Policy. By using the Access Points, you consent to such processing.
You warrant that all data provided on the Access Points by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by contacting our Customer Service department.
Like many websites, the Access Points use cookies. For further information please see our Cookie Policy.
(PERSONAL DATA PROTECTION ACT 2010)
VIRUSES AND HACKING
You must not misuse or attack the Access Points by knowingly introducing viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Access points, servers, or any other computer or database connected with the Access Points.
By breaching this provision, you may be committing a criminal offence and we will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use the Access Points will cease immediately.
We will not be liable for any loss or damage caused by a denial of service attack directed at the Access Points, viruses or other technologically harmful material that may infect your Device, programs, data or other proprietary material due to your use of the Access Points or any material posted on it, or on any websites, applications, or other online or wireless media linked to it.
LINKS FROM THE ACCESS POINTS
Where the Access Points contain links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content, policies or practices of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
OTHER IMPORTANT TERMS
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
Subject to our right to transfer set out above, each Contract is between you and us. No other person shall have any rights to enforce any of the terms of a Contract, whether under the Contracts Consumer Protection Act 1999.
SEVERANCE
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
WAIVER
If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
ENTIRE AGREEMENT
Each Contract constitutes the entire agreement between us in respect of its subject matter. You agree that you shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in the Contract. You shall have no claim for innocent or negligent misrepresentation based upon any statement in the Contract. Nothing in this clause shall limit or exclude any liability for fraud.
CONTACT
The Access Points are owned and operated by KARL LEGACY PLT is a Limited Liability Partnership registered in Malaysia under registration number LLP0024500-LGN and main trading address at Unit 10-01 Richmond Kiara 3, Jalan Kiara 3, Mont Kiara 50480 Kuala Lumpur.
You can contact our Customer Service department by e-mailing forevercromok@gmail.com, or call us on +6017-9816620 between 9.00am and 5.00pm (Monday to Friday, excluding weekends and public holidays).
In the event a complaint has not been resolved by the procedures above, please follow our complaints policy which is to refer the matter to the Manager at the registered address above.
Last Update: 08 September 2023